COLLECTION OF YOUR PERSONAL INFORMATION
Collings and our service providers may collect the following information from and about you:
“Registration Information” is the information you submit to register for a Collings Service, for example, to create an account, post comments, register your warranty for a Collings product, receive news about new product offerings, purchase a Collings product, or enter a contest. Registration Information may include, for example, your name, email address, physical address, gender, zip code and birthday.
“Public Information and Posts” consist of comments or content that you post to the Collings Services and the information about you that accompanies those posts or content, which may include information such as a name, user name, comments, likes, status, profile information and picture. Public Information and Posts are always public, which means they are available to everyone and may be displayed in search results on external search engines.
Activity Information. When you access and interact with the Collings Services, we may collect certain information about those visits. For example, in order to permit your connection to the Collings Services, our servers receive and record information about your computer, device, and browser, including potentially your Internet Protocol address, browser type, and other software or hardware information. If you access the Collings Services from a mobile or other device, we may collect a unique device identifier assigned to that device, geolocation data, or other transactional information for that device.
Cookies and other tracking technologies (such as browser cookies, pixels, beacons, and Adobe Flash technology including cookies) are comprised of small bits of data that often include a de-identified or anonymous unique identifier. Websites, apps, and other services send this data to your browser when you first request a web page and then store the data on your computer so the website can access information when you make subsequent requests for pages from that service. These technologies may also be used to collect and store information about your usage of the Collings Services, such as pages you have visited, content you have viewed, search queries you have run, and advertisements you have seen.
Third parties may support the Collings Services by serving advertisements or providing services—such as assisting Collings in the maintenance of our email correspondence, and allowing you to share content, or tracking aggregate Collings Services usage statistics—and Collings may also use these technologies to collect similar information. Collings does not control third-party technologies, and their use by you is governed by the privacy policies of those third parties using such technologies.
Collings advises all users of the Collings Services to learn about Internet tracking and advertising; for more information about third-party advertising networks and similar entities that use these technologies, and to learn how browser selections and activity can affect tracking of a user’s information and user privacy, many online resources are available. For example, to learn more about how to opt-out of such ad networks’ and services’ advertising practices, go to https:www.aboutads.info/choices. Users are able to make certain choices about ad targeting and tracking, and their browser settings, using the user’s own instructions, and by using services such as the “opt-out” selection tool provided by the Digital Advertising Alliance’s online Webchoices Request tool, which can be found at the following link: http://optout.aboutads.info/?c=2&lang=EN
Most browsers are initially set to accept cookies, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information. Users can also manage the use of Flash technologies, with the Flash management tools available at Adobe’s website: http://www.adobe.com/products/flashplayer/security/privacy_policy/faq.html.
We encourage users to be proactive in determining which cookies and other tracking tools may be blocked or allowed by their web browser, and to block all such tracking devices that they are not completely comfortable with. Note, however, that by blocking any or all cookies you may not have access to certain features, content, or personalization available through the Collings Services.
Information from Other Sources. We may supplement the information we collect with information from other sources, such as publicly available information from social media services, commercially available sources, and information from our Collings affiliates or business partners.
USE AND DISCLOSURE OF YOUR INFORMATION BY COLLINGS
We use the information we collect from and about you to provide the Collings Services and features to you, including: to measure and improve those Collings Services and features; to improve your experience with both online and off-line Collings Services by delivering content you will find relevant and interesting, including advertising and marketing messages; to allow you to comment on content, and participate in online activities, or rewards programs; to provide you with customer support, and to respond to inquiries. When the information collected from or about you does not identify you as a specific person, we may use that information for any purpose or share it with third parties.
We may use the information we collect from and about you for these additional purposes:
To allow service providers to assist us in providing and managing the Collings Services. Collings may make your information available to certain third-party service providers, such as contractors, agents, or sponsors, who help us manage or provide the Collings Services.
Collings has reviewed its terms of service with all of its third-party service providers in an effort to ensure that they assist us in protecting our customers’ information. Collings uses the following third-party service providers to assist Collings in delivering the Collings Services.
In addition, you may contact Shopify with questions or instructions in connection with your data at the following email address: firstname.lastname@example.org.
Customers may contact Zapier with questions or instructions here: email@example.com.
To contact you.strong> Collings may periodically send information regarding the Collings Services, including warranty information or information about our company and products. If you wish to stop receiving these notices, or any promotions we may send by email, you may follow the unsubscribe instructions at the bottom of each email. There are certain service notification emails that you may not opt-out of, such as notifications of changes to the Collings Services or policies.
To complete a merger or sale of assets. If the owners of Collings Guitars, Inc. sell all or part of their ownership in Collings or otherwise make a sale or transfer of its assets, or Collings is otherwise involved in a merger or transfer of all or a material part of its business, the sellers may transfer your information to the party or parties involved in the transaction as part of that transaction.
Collings uses commercially reasonable administrative, technical, personnel and physical measures to safeguard information in its possession against loss, theft and unauthorized use, disclosure or modification. However, no one can guarantee the complete safety of your information.
USER ACCESS AND CONTROL
If you would like to access, review, correct, update, suppress, or otherwise limit our use of your personal information you have previously provided directly to us, you may contact us at firstname.lastname@example.org. In your request, please (i) include your email address, name, address, telephone number, and the Collings Service to which you provided the information and (ii) specify clearly what information you would like to access, change, update, or suppress. We will try to comply with your request as soon as reasonably practicable.
You may request that we not share your personal information on a going-forward basis with Collings Affiliates or unaffiliated third parties for their direct marketing purposes by sending an email to email@example.com with “Collings Services: Disclosure Opt-out” in the subject line and your full name, email address and postal address in the body of the email.
OTHER IMPORTANT INFORMATION
Remember that even after you cancel your account, copies of some information from your account may remain viewable in some circumstances where, for example, you have shared information with social media or other services. Because of the nature of caching technology, your account may not be instantly inaccessible to others. We may also retain backup information related to your account on our servers for some time after cancelation for fraud detection or to comply with applicable law or our internal security policies. It is not always possible to completely remove or delete all of your information due to technical constraints, contractual, financial or legal requirements.
If you have questions about how we use your data or would like to request that we delete your data to the extent feasible, please contact us at the address below. We will endeavor to respond within thirty days.
Sensitive Information. We ask that you not send us, or post in any forum that is connected to the Collings Services, sensitive personal information that should be kept confidential, such as social security numbers, information related to health or racial or ethnic origin, political opinions, criminal background, or trade union membership, on or through the Collings Services.
11210 W. Hwy 290, Building C
Austin, TX 78737-1913